Privacy Policy

Protecting your privacy

McCormacks Auto Service Pty Ltd ACN 065 053 163, RPM Auto Shop Pty Ltd ACN 633 758 157 and RPM Off Road Pty Ltd ACN 633 770 751 (together the “Companies”) trading as McCormacks Auto Service ABN 47 063 053 163, McCormacks 4WD ABN 35 633 758 157 and arkamping and Ark Camping ABN 52 633 770 751 (together the “Businesses”) is committed to protecting the personal information we collect and hold about you. This policy explains how we collect, use, disclose and protect personal information, how you can request access to and correction of any personal information we hold about you and how you can make a privacy complaint.

Background

Our Companies are privately owned companies limited by shares and are the registered owners of the Businesses. Our principal function is to provide auto maintenance services, body work and camping equipment (the “Services”). It is the policy of the Companies to further develop its own websites located at mccormacks4wd.com.au, mccormacksauto.com.au  (the “Websites”), which acts as a portal for your access to the Services.

In order for us to provide our Service to you, we need to collect certain personal information, data and other information about your business as outlined in our Terms of Use.

What is personal information?

Personal information is any information or an opinion in any form about an identified individual or an individual who is reasonably identifiable by the Companies from the information or opinion.

Collection of personal information

Our Companies only collect personal information that is reasonably necessary to provide the Services. The types of information collected by the Companies include, but are not limited to, your email address, name, postnominal, user type, region and locality, email subscription preferences, GPRS data, 3G/4G/5G or any other type of mobile data and information about your website usage, and any other information, on the terms above, obtained from you, from a third party (such as a customer of your business) when you visit and use our Website as explained further below.

Our Companies collect your personal information when you:

  • register on our Website in order to access our Services;
  • use our Application; or
  • contact us over the telephone or by email.

Use of cookies and other website technology

The Companies also collect information based on how you use the Website. The Website use session and browser “cookies” and other similar technologies to collect information when you visit and use the Website, such as your IP address, type of browser, device type, screen resolution you are using and your traffic patterns and activities through the site such as:

  • the date and time of your visit to the site
  • the pages you accessed, your click stream patterns and documents downloaded
  • the previous page you visited prior to accessing the site
  • the length of time you spend on the site or on a particular page

A cookie is a small piece of data shared between a web server and a user’s browser that websites use to give the server information about your visit. The use of cookies is standard, most websites use them and most internet browsers are pre-set to accept cookies. This means that information about each of your visits to our Website will be automatically collected through the use of session and browser cookies unless cookies are disabled. By visiting and using our Website, and our Services, you accept the use of cookies. If you prefer not to receive cookies, you can adjust your internet browser to refuse cookies or to warn you when cookies are being used. However, if you disable cookies, this may affect the functionality of the Website for you and our ability to provide you with our Service.

Cookies are also used to implement the “remember me” function on the login page. If you check the box “remember me” on the login page, we encrypt your credentials and store them within a cookie so that you don’t have to log in every time you access the site. We can identify you individually through our use of cookies.

Storage and protection of personal information

The security of your personal information is of paramount importance to the Companies and the Companies will take reasonable steps to protect personal information against misuse, loss, unauthorised access, use, modification or disclosure. If it is necessary to disclose a document to a third party in connection with the provision of the Services, all reasonable steps will be taken to prevent unauthorised use or disclosure by that third party.

Reasonable steps will be taken to dispose and destroy personal information that is no longer needed for the purposes for which it was collected.

Use and disclosure of information

We will use and hold your personal information only for the purpose of providing the Service, developing the Website, providing access to the Application and for related internal management purposes.

Our Companies use the information we collect through our use of cookies and related technologies when you visit our Website in order to:

  • Improve the Website and it’s functionality;
  • Record statistics on the Websites’ traffic;
  • Provide the Service (including customer support services) to you; and
  • Maintain the Application.

We will not share or disclose personal information about you with third parties unless:

  • You have given consent;
  • We have told you, or you expect us to, share or disclose the information; or
  • The disclosure is authorised or required under a law.

In some circumstances your personal information may be disclosed to service providers that provide a range of services on behalf of the Companies including auditors and solicitors, accountants, information technology vendors and other consultants.

Access and correction of personal information

The Companies will provide you with access to your personal information upon receiving a written request. The Companies will process your request within a reasonable time.

If you believe that the Companies is holding inaccurate or outdated personal information about you, you should notify the Companies by using the contact details below or adjusting them using the functionality on the website. We will take reasonable steps, including making appropriate corrections, to ensure the quality of the personal information we hold.

In certain circumstances, the Companies may not be able to correct or provide you access to your personal information. In these circumstances, the Companies will write to you providing reasons why.

Contact us

If you have any questions about this privacy policy, you wish to complain about how the Companies has handled your personal information or you wish to access or correct your personal information, please contact us via:

Changes to our privacy policy

From time to time it may be necessary for us to review and amend this policy. Please check our Website regularly for any changes. By continuing to use our Website, you will be deemed to have accepted any changes to the Companies privacy policy.