Some Key Points from our Refund Policy:
Our refund policy lasts for 30 days only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
The first thing you need to do is contact us immediately on:
Ph: +61 (07) 3269 3294
E: [email protected]
Refunds for purchases made through a our store or purchases made online via our website (www.mccormacks4wd.com.au) must be returned to our store:
111 Rainbow St,
Sandgate QLD 4017
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]macks4wd.com.au
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 111 Rainbow Street, Sandgate, QLD, 4017, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 111 Rainbow Street, Sandgate, QLD, 4017, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In some cases, a refund, replacement, or repair may not be offered if you: Substantially modify the product; Misuse the product contrary to user instructions or packaging labels; or simply change your mind. Certain products are excluded under our Returns Policy unless they are faulty, these include: Tailor made customer orders.
For updates to this Returns Policy, please visit our McCORMACKS 4WD website. At any time, you can discuss our Returns Policy with our store manager or our Customer Service team.
If you feel that your rights under consumer law or our Returns Policy have not been met, please forward your concerns in writing to: The Manager, McCORMACKS 4WD, 111 Rainbow St, Sandgate QLD 4017.